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USCitizenship.Info (“Company,” “we,” “us,” or “our”), through the website www.uscitizenship.info (the “Website”), provides: (i) general immigration-related products and information ; and (ii) an automated software solution for filling out certain U.S. immigration forms based on the specific information and direction which you provide, which are then delivered to you along with the original Government instructions (referred to hereafter as the “Service”), subject to the following Terms and Conditions (the “Terms”), which may be updated by Company from time to time. Notwithstanding the foregoing, decisions regarding the contents of any particular field, as well as the choice of the form itself, are exclusively and solely and your own.
One of the primary advantages of the Website is educating you about the requirements and process of the U.S. Department of State and U.S. Citizenship and Immigration Service applications. The Website provides an automated “do-it yourself, “user-friendly, software solution that guides you through the application preparation process based upon your specific direction. The payment received by the Company is in exchange for the use of this Service.
The Company is not affiliated with nor endorsed by any government agency and is not a government agency. The Company is not a substitute for the advice of an attorney and is not a law firm. Neither Company nor any of its employees provide legal advice or legal services . As such, this Website is not intended to create any attorney-client relationship, and by using this Website no attorney-client relationship will be created with Company. Instead, you are representing yourself in any legal matter you undertake through the Website’s Services. If you have any specific or unique problems or any legal questions, please consult with and obtain legal advice from a qualified attorney. You are free to consult with and obtain advice from an attorney of your choosing at any time.
By accessing the Website and using the Service in any way, you are agreeing to comply with and be bound by these Terms. In addition, when using the Service and the Website , you agree to abide by any applicable posted guidelines for all of Company’s services, which may change from time to time, and to comply with all applicable laws and regulations. Should you object to any of these Terms, any guidelines, or any subsequent modifications thereto or become dissatisfied with the Website in any way or the Company , you should immediately discontinue use of the Website. These Terms will remain in full force and effect as long as you are a user of the Website and in the event of termination of any feature, service or membership or, you will still be bound by your obligations under these Terms, including any warranties, indemnifications and limitations of liability.
BY USING THE WEBSITE AND AGREEING TO THESE TERMS, YOU HEREBY CONFIRM THAT YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO A CONTRACT. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS WEBSITE.
It is your responsibility to periodically review these Terms. Nevertheless, Company reserves the right, at any time, to change the Terms by publishing notice of such changes on the Website. Any use of the Services by you after Company’s publication of any such changes shall constitute your acceptance of these Terms, as modified. You agree that Company is permitted to access and use any other information provided by you to perform the Service and, if necessary, to access such information to obtain contact information in order to provide notifications relating to the Service provided to you by the Company.
Prices posted on the Website represent the fees which are payable to the Company for your use of the Services. Additional filing and processing fees (if any) are payable either to the U.S. Department of State or to the U.S. Citizenship and Immigration Services (formerly known as the INS) (“Government Fees”), as determined by the circumstances. You must pay these Government Fees separately at the time your application is submitted. These additional Governmental Fees are not included in the price for the Services posted on the Website.
Company grants you a revocable, non-transferable, nonexclusive, limited license to use the Service and access the Website for your own personal use of the Service only, and not to download or modify it or any portion thereof (other than as expressly permitted by Company.) You agree that no Materials (as defined in Paragraph 11 below) from the Website may be reproduced, copied, republished, posted, uploaded, transmitted, or distributed in any way without Company’s written permission. Violation of these Terms, including without limitation use or modification of Materials on the Website for any purpose other than those permitted in these Terms, shall result in the automatic termination, without notice to you, of your license to utilize the Service and access the Website , and also may constitute the infringement of Company’s trademark, copyright and/or other rights. You shall not attempt to access any other Company’s programs, systems or data that are not made available for public use. Except as expressly stated in the Terms, you are not granted any right or license, by estoppel, implication, or otherwise, in or to any trademark, patent, copyright, or proprietary right of Company’s or any third party, in connection with your use of the Website and any Materials provided by Company or any third party on the Website. Elements of the Web Site, including custom graphics, logos, page headers, sounds, images, the “look and feel” of the Website (including its layout, design, button shapes, color combinations and other graphical elements) and button icons, are protected by copyright, trade dress and other state and federal laws and may not be imitated or copied , in whole or in part.
You agree that in connection with your use of the Website, you will not do any of the following:
You acknowledge that Company is not responsible for any denial or rejection of your immigration application due to your failure to timely or properly file your application with USCIS. Further, you acknowledge that USCIS publishes updated forms or changes filing fees from time to time. You can check whether your form is still current and the current filing fee at any time by logging into the Company’s Application Support Center. If you expect to delay submitting your application to USCIS, be sure to confirm that the form you have printed is still being accepted by USCIS prior to filing and that the amount of the filing fee is still correct.
You acknowledge that Company is not responsible for USCIS not following their own published guidelines as made available to the general public via their website.
You acknowledge and agree that you will print your forms only on U.S. letter-sized paper (8.5 inches by 11 inches), as this is the only paper size that USCIS currently accepts for the submission of paper forms.
You acknowledge that Company is not responsible for any denial of your immigration application by USCIS due to your underlying ineligibility for the immigration benefit which you are seeking.
You acknowledge that Company reserves the right at any time to modify the Service (or any part thereof) and may establish limits concerning use of the Service, including but not limited to the Website’s functionality, content, or hours of availability, upon publishing notice of such changes on the Website.
You acknowledge that any of the foregoing Limitations on Service will not be cause for a refund for Services and that Company shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.
The Website may contain links to other websites, which are completely independent of this Website and are provided to you only as a convenience. Company makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in, or the products or services provided or sold by, any such site. Your linking to any other websites is at your own risk and you acknowledge that you bear all risks associated with access to and use of any information, content, advertising, data, services, products, or materials on or available through such websites, and your access to and use of such websites is subject to the terms and conditions of use applicable to such websites. You agree that the Company is not responsible for any damage or loss of any sort you may incur from dealing with such third party website(s).
Online Application Service refund requests must be within ninety (90) days from the original payment date and before the Application is finished, marked complete or printed by the customer.
Downloadable Product (also referred to as “E-Books”) refund requests must be within fourteen (14) days from the original payment date and before successfully downloading or viewing the Downloadable Product.
DVD refund requests must be before the DVD is shipped to you. If the DVD is defective upon receipt, Company will send you a replacement DVD at no additional cost to you.
From time to time, Company may promote a Special Offer on its website or via email or any other place of its choice. If there is a conflict between these Terms and any terms and conditions or refund policies that are exclusively written for and included with that Special Offer, the Special Offer terms apply.
For each item purchased within a Bundle, its respective refund policy applies as outlined above. In addition, if all items are not returned from a Bundle or if all items from a Bundle are not eligible for a refund pursuant to the refund policies as outlined above, then the item(s) that is/are eligible for a refund will have its/their refund amount adjusted as follows: the refund amount due for the item(s) returned, as determined by applying its respective refund policy(s) as outlined above, will be reduced by the “Bundle Discount,” which is defined as the aggregated, non-discounted Purchase Price of each individual item within the Bundle minus the Purchase Price actually paid for the Bundle.
In order to be eligible for any sort of refund or exchange, you must Contact Us to initiate a refund request.
Unless specifically stated to the contrary herein, all refunds will be calculated based on the Purchase Price paid at the time of purchase. Refunds for credit and debit card transactions are issued within two (2) business days, however please be aware that it can take your bank up to five (5) additional business days for the credit transaction to post to your credit card or bank account.
Company will not be liable for any refund amount due to technical problems on your computer, including but not limited to: printer malfunction, inability to install Adobe Acrobat Reader, and/or problems due to Internet connectivity.
Notwithstanding anything to the contrary herein, with respect to the Online Application Service only, if you are a resident of the state of California, Illinois, Maryland, Michigan, Minnesota, New York or Washington you shall have the right to rescind the transaction for any reason, and receive a full refund, within either seventy two (72) hours or three (3) business days of entering into the contract for such services, whichever is longer.
This Website is owned and operated by the Company. All right, title and interest in and to the materials provided on this Website (excluding any Government forms and documents), including but not limited to the “look and feel” of the Website (including its layout, color combinations, design, button shapes and other graphical elements), documents, information, logos, sounds, graphics, button icons, page headers, service marks, trade dress, trademarks, and images (collectively, the “Materials”) are owned either by Company or by third party authors, developers, or vendors that have licensed the Materials to the Company (“Third Party Providers”). Except as otherwise expressly provided by Company, none of the Materials may be republished, reproduced, copied, downloaded, uploaded, displayed, distributed, posted, , or transmitted, in any way, including without limitation on any other website or in a networked computer environment, and nothing on this Website shall be construed to confer any license under any of Company’s intellectual property rights, whether by estoppel, implication, or otherwise. Any rights not expressly granted herein to you are hereby reserved by the Company.
All Website design, text, graphics, and the selection and arrangement thereof, are owned by the Company. Copyright © 2003-2016, USCitizenship.Info. ALL RIGHTS RESERVED.
If you are a copyright owner or an agent thereof and believe that any content on this Website or any Material infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
Our designated Copyright Agent to receive notifications of claimed infringement is: Wolf, Rifkin, Shapiro, Schulman & Rabkin, LLP, 11400 Olympic Blvd., Suite 900, Los Angeles, CA 90064, Attn: David Hochman. For clarity, only DMCA notices should go to the Copyright Agent; any other feedback, comments, requests for technical support, and other communications should be directed to our customer service department via our Contact Us page. You acknowledge that if you fail to comply with all of the requirements of this Section, your DMCA notice may not be valid.
IF THERE IS LIABILITY IN ANY LEGAL PROCEEDING FOUND ON THE PART OF COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES OR AGENTS, IT WILL BE LIMITED TO THE AMOUNT PAID TO COMPANY FOR SERVICES, EXCEPT AS PROVIDED IN AND PURSUANT TO THE ARBITRATION AGREEMENT, BELOW. UNDER NO CIRCUMSTANCES WILL SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES BE AWARDED, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. EXCEPT AS PERMITTED BY LAW, NOTHING IN THIS PARAGRAPH IS INTENDED TO MODIFY THE PROVISIONS OF CALIFORNIA BUSINESS AND PROFESSIONS CODE §§ 6400, et seq., IF APPLICABLE.
13. YOU ACKNOWLEDGE THAT COMPANY HAS SET ITS PRICES AND PROVIDED ACCESS TO OR USE OF THE WEBSITE AND THE SERVICES, AND/OR ANY CONTENT IN RELIANCE OF THE LIMITATIONS OF LIABILITY AND DAMAGES AND THE INDEMNITY SET FORTH HEREIN, AND THAT THOSE PROVISIONS FORM AN ESSENTIAL BASIS UPON WHICH THESE TERMS ARE ESTABLISHED, AND UPON WHICH COMPANY HAS PROVIDED TO YOU ACCESS TO OR USE OF THE WEBSITE AND THE SERVICES. YOU AGREE THAT THE LIMITATIONS OF LIABILITY AND DAMAGES AND THE INDEMNITY SET FORTH HEREIN SURVIVE AND APPLY EVEN IF FOUND TO HAVE FAILED OF THEIR ESSENTIAL PURPOSE.
You agree to defend, indemnify and hold Company, its affiliates, subsidiaries, affiliates, officers, successors, assigns, directors, agents, attorneys, service providers, suppliers and employees, harmless from any claim or demand, including reasonable attorneys’ fees and court costs, made by any third party due to or arising out of your use of the Service and/or the Website, your violation of the Terms, or your breach of any of the representations and warranties herein.
We may investigate any reported violation of our policies or complaints and take any appropriate action that we deem appropriate. While we are not obligated to take any action, such action may include, but is not limited to, issuing warnings, suspension or termination of your rights to use our Website. You agree that Company shall not be liable to you or any third party for any termination of your access to the Website, and you agree not to attempt to use the Website after said termination. We also reserve the right to report any activity that we suspect violates any law or regulation to appropriate law enforcement officials or other third parties.
In order to protect our property, rights, personal safety, and those rights, property and the personal safety of our users and viewers, and to ensure the integrity and operation of our business and systems, may choose to cooperate with any law enforcement request for documents or information, any administrative, criminal or civil subpoena, or any court order, and we may disclose your information (including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing traffic information, and usage history regarding a user in connection with such circumstances.
You are solely responsible for the content that you submit on or through the Website, and any content or information that you transmit to other users or third party advertisers on the Website.
Company is not a law firm, the employees of Company are not acting as your attorney, and Company is not a substitute for the advice of an attorney. Company does not perform the legal services that an attorney performs and will not provide any explanation, recommendation, advice or opinion to you about your legal rights, options, selection of forms or strategies. Company does not provide legal advice and will only provide self-help services at your specific direction.
By using the Website to assist your self-representation, you agree to the following:
The Terms and the relationship between you and Company shall be governed by the laws of the State of Nevada without regard to any conflicts of laws principles.
Please read this carefully. It affects your rights.
Most or your concerns can be resolved quickly to your satisfaction by contacting our Customer Center via our Contact Us page. In the unlikely event that the Customer Care Center cannot resolve your complaint to your satisfaction, or if we have not been able to resolve a dispute with you after trying to do so informally, we each agree to resolve those disputes through binding arbitration rather than in court. Arbitration is less formal than a lawsuit. Arbitration uses a neutral arbitrator instead of a judge or jury, allows less discovery than courts, and is subject to very limited court review. We agree that any arbitration under these Terms will take place on an individual basis. Representative, group, collective or class actions or arbitrations are not permitted. As explained below, if you prevail in arbitration, Company will pay you more than the amount of the arbitrator’s award and will pay your actual, reasonable attorney’s fees if you are awarded an amount greater than what Company offered you to settle the dispute before arbitration.
You may speak with your own lawyer before using this Website or purchasing any Service, but your use of this Website and the purchase of any Service constitutes your agreement to these Terms.
In order to contact Company regarding a complaint about the Service, please Contact Us.
If you encounter a technical problem when attempting to print or otherwise access your completed application, or some other problem you may encounter in attempting to use our Service, Company’s customer service representatives may be able to assist you with your problem.
If you contact Company’s customer service representatives and request that your completed application be sent to you, you acknowledge and agree that you are specifically authorizing them to log in to your account to generate your application and then view your application data to ensure that it was generated properly.
If you contact Company’s customer service representatives and request that a customer service representative remotely control your computer in order to try to resolve your technical problem, you acknowledge and accept that Company is not liable for any technical problems that may persist or arise with your computer after doing so.
The Terms constitute the entire agreement between you and Company and govern your use of the Website and the Service, superseding any prior agreements between you and Company. The Terms do not limit any rights that Company may have under copyright, patent, trade secret, or other laws. The failure of Company to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. The employees of Company are not authorized to make modifications to the Terms, or to make any additional commitments, representations or warranties binding on Company, except in a writing signed by an authorized officer of Company. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any cause of action or claim arising out of or related to the use of the Website, the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. You also agree that the Terms shall not be construed against the drafting party, i.e., Company.
You warrant, represent and agree that, by accessing and/or using of the Website, its Content and/or the Services, you (i) do so with knowledge of any and all rights that you may have with respect to the provisions of these Terms, (ii) are consenting to these Terms of your own informed and free will, based upon such party’s own judgment and without any coercion or fear of retaliation, (iii) have carefully read and considered these Terms and fully understand its contents and the significance of its contents, and (iv) you have been afforded the opportunity to obtain independent legal advice with respect to these Terms.
Further, unless both you and Company agree otherwise, the trier of fact may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
In addition, in the event of a breach of these Terms by you, the Company will, in addition to all other remedies available to it, be entitled to equitable relief by way of a temporary restraining order, or preliminary or permanent injunction and any other legal or equitable remedies.
Under California Civil Code Section 1789.3, California users of the Website are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
Last Updated: August 18, 2015