TERMS AND CONDITIONS

Acceptance of Terms


USCitizenship.Info ("Company," "we" or "our"), through our website www.uscitizenship.info (the "Website"), provides: (i) general immigration-related information and products; and (ii) an automated software solution for filling out certain U.S. immigration forms based on the specific information and direction which you provide, which we then deliver to you along with the original Government instructions (referred to hereafter as the "Service"), subject to the following Terms of Use (the "Terms"), which may be updated by Company from time to time. Notwithstanding the foregoing, decisions regarding the contents of any particular field, as well as the choice of the form itself, are solely and exclusively your own.

One of the primary advantages of the Website is educating you about the process and requirements of the U.S. Citizenship and Immigration Service and U.S. Department of State applications. The Website provides a user-friendly, automated "do-it yourself" software solution that guides you through the application preparation process based upon your specific direction. The payment received by the Company is in exchange for the use of this Service.

The Company is NOT a Government Agency. Further, the Company is NOT a law firm and neither Company nor any of its employees provide legal services or legal advice. Further, no representations or warranties, express or implied, are given regarding the legal or other consequences resulting from your use of the Services. As such, this Website is not intended to create any attorney-client relationship, and by using this Website no attorney-client relationship will be created with Company. Instead, you are representing yourself in any legal matter you undertake through the Website's Services. If you have specific or unique problems which are complex or require legal advice, please consult a licensed attorney.

By accessing the Website and using the Service in any way, you are agreeing to comply with and be bound by the terms of these Terms. In addition, when using the Website and the Service, you agree to abide by any applicable posted guidelines for all of Company's services, which may change from time to time, and to comply with all applicable laws and regulations. Should you object to any of the terms or conditions of these Terms, any guidelines, or any subsequent modifications thereto or become dissatisfied with Company or the Website in any way, you should immediately discontinue use of the Website.

YOU AGREE THAT BY USING THIS SERVICE YOU ARE AT LEAST 18 YEARS OF AGE AND YOU ARE LEGALLY ABLE TO ENTER INTO THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS WEBSITE.

It is your responsibility to periodically review these Terms. Nevertheless, Company reserves the right, at any time, to change the Terms by publishing notice of such changes on the Website. Any use of the Services by you after Company's publication of any such changes shall constitute your acceptance of these Terms, as modified. You agree that Company is permitted to access and use any other information provided by you to perform the Service and, if necessary, to access such information to obtain contact information in order to provide notifications relating to the Service provided to you by the Company.


Pricing and Fees


Prices posted on the Website represent the fees which are payable to the Company for your use of the Services. Additional processing and filing fees (if any) are payable either to the U.S. Citizenship and Immigration Services (formerly known as the INS) or to the U.S. Department of State ("Government Fees"), as determined by the circumstances. These additional Governmental Fees are not included in the price for the Services identified on the Website. You must pay these Government Fees separately at the time of application submission.


Access to the Service


Company grants you a limited, revocable, nonexclusive, non-transferable license to access the Website and utilize the Service for your own personal use of the Service only, and not to download or modify it, or any portion thereof. You agree that no Materials (as defined below) from the Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without Company's written permission. Violation of these Terms, including without limitation modification or use of Materials on the Website for any purpose other than those permitted in this Agreement, shall result in the automatic termination, without notice to you, of your license to access the Website and utilize the Service, and also may constitute the infringement of Company's copyright, trademark and/or other rights. You shall not attempt to access any other Company's systems, programs or data that are not made available for public use.


Electronic Filing Service ("E-File" or "E-Filing")


If you choose to file your application electronically, the completed application will be forwarded by the Company to the USCIS electronically. You are responsible for verifying the status of your application to confirm that it has been received and accepted by the USCIS and, if necessary, for filing it manually in the event that the USCIS rejects your electronically filed application. You agree to review your application for errors before electronically filing or mailing it.

By using E-Filing to submit your completed application, you consent to the disclosure to the USCIS (and any other immigration-related U.S. government authority) of all information relating to your use of the Electronic Filing Service. Company cannot guarantee the acceptance of your application by the USCIS due to any circumstances beyond Company's control, such as incorrect data or information, or a failure of the USCIS e-file system. Additionally, you consent to the Company requesting e-filing receipts from the USCIS on your behalf, if needed.


Links to Third Party Sites.


The Website may contain links to other websites, which are completely independent of this Website and are provided to you only as a convenience. Company makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in, or the products or services provided or sold by, any such site. Your linking to any other websites is at your own risk and you acknowledge that you bear all risks associated with access to and use of content provided on such a third party website and agree that the Company is not responsible for any loss or damage of any sort you may incur from dealing with such a third party.


Limitations on Service


You acknowledge that Company may establish limits concerning use of the Service and reserves the right at any time to modify or discontinue the Service (or any part thereof) with or without notice, including but not limited to the Website's content, functionality or hours of availability, the equipment needed for its access or use, or its pricing. Company shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

You acknowledge that Company is not responsible for any rejection of your immigration application due to your failure to timely or properly file your application with USCIS. Further, you acknowledge that USCIS publishes updated forms or changes filing fees from time to time. If you expect to delay submitting your application to USCIS, be sure to confirm that the form you have printed is still being accepted by USCIS prior to filing and that the amount of the filing fee is still correct. You can check the validity of your form and filing fee amount at any time by logging into the Company's Application Support Center and reprinting your form.

You acknowledge that Company is not responsible for any denial of your immigration application by USCIS due to your underlying ineligibility for the immigration benefit which you are seeking.

You acknowledge and agree that you will print your forms only on U.S. letter-sized paper (8.5 inches by 11 inches), as that is the only paper size that USCIS currently accepts for the submission of paper forms.

You acknowledge that Company is not responsible for USCIS not following their own published guidelines as made available to the general public via their website.

You acknowledge that any of the foregoing Limitations on Service will not be cause for a refund for Services.


Termination of Service


You agree that Company, in its sole discretion, has the right (but not the obligation) to delete or deactivate your account, block your email or IP address, or otherwise terminate your access to or use of the Website immediately and without notice, for any reason, including, without limitation, if Company believes that you have acted inconsistently with the letter or spirit of the Terms. Further, you agree that Company shall not be liable to you or any third party for any termination of your access to the Website. Further, you agree not to attempt to use the Website after said termination.


Privacy and Information Disclosure


You acknowledge and agree that Company's Privacy Policy, as contained on this Website, is incorporated herein by this reference and is thereby a part of these Terms.


Ownership


Website Content. This Website is owned and operated by the Company. All right, title and interest in and to the materials provided on this Website (excluding any Government forms and documents), including but not limited to information, documents, logos, graphics, sounds, and images (the "Materials") are owned either by Company or by third party authors, developers, or vendors that have licensed the Materials to the Company ("Third Party Providers"). Except as otherwise expressly provided by Company, none of the Materials may be copied, republished, reproduced, uploaded, downloaded, displayed, posted, distributed, or transmitted, in any way, including without limitation on any other website or in a networked computer environment, and nothing on this Website shall be construed to confer any license under any of Company's intellectual property rights, whether by implication, estoppel, or otherwise.

Company deems the fair market value of the Website's pages that contain the Materials to be no less than Six Thousand Dollars ($6,000) per page. As such, if you are interested in purchasing any of the Website's pages that contain the Materials, and are willing to pay the Company Six Thousand Dollars ($6,000) per page, please contact Company. However, the decision to sell any of the Website's web pages shall be exercised in Company's sole and absolute discretion. Any rights not expressly granted herein are reserved by Company.


Copyrights. All Website design, text, graphics, and the selection and arrangement thereof, are owned by the Company. Copyright © 2003-2014, USCitizenship.Info. ALL RIGHTS RESERVED.

Trademarks. "USCitizenship.Info", the Company's logo, all images and text, and all page headers, custom graphics and button icons are service marks, trademarks and/or trade dress of USCitizenship.Info. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Refund Policy


Online Application Service ("Online Application Service")

If an Online Application Service refund request is made before you click the "Print" button or "Submit" button if E-Filing your application, Company will refund the full Purchase Price of the Online Application Service.

If an Online Application Service refund request is made after you click the "Print" button or "Submit" button if E-Filing your application, Company will not issue a refund since your customized form will have been successfully created and either delivered to you or, at your request, to the USCIS.

All Online Application Service refund requests must be within ninety (90) days from the original payment date.

DVDs, CDs, Books/Kits, Audiotapes, Videotapes or Other Physical Product ("Physical Product")

If a Physical Product order is cancelled before the Physical Product ships out to you, Company will refund the full Purchase Price of the Physical Product.

If a Physical Product order is cancelled after the Physical Product ships out to you, Company will not issue a refund. If you are mistakenly sent a different Physical Product than the Physical Product that you ordered, or if your Physical Product is defective upon receipt, Company will send you a replacement of the Physical Product that you ordered at no additional cost to you.

Downloadable Kits or Products Excluding Online Application Service ("Downloadable Product")

Company will refund the Purchase Price of the Downloadable Product (also referred to as "EKits") if you are unable to download or view the Downloadable Product and the refund is within fourteen (14) days from the date the order was submitted. In addition, no refund of any kind will be made after fourteen (14) days from the date the order was submitted.

Multiple Products Bundled Together in One Order ("Bundle")

For each item purchased within a Bundle, its respective refund policy applies as outlined above. In addition, if all items are not returned from a Bundle or if all items from a Bundle are not eligible for a refund pursuant to the refund policies as outlined above, then the item(s) that is/are eligible for a refund will have its/their refund amount adjusted as follows: the refund amount due for the item(s) returned, as determined by applying its respective refund policy(s) as outlined above, will be reduced by the "Bundle Discount," which is defined as the aggregated, non-discounted Purchase Price of each individual item within the Bundle minus the Purchase Price actually paid for the Bundle.

Special Offers ("Special Offer")

From time to time, Company may promote a Special Offer on its website or via email or any other place of its choice. If there is a conflict between these Terms and any terms and conditions or refund policies that are exclusively written for and included with that Special Offer, the latter shall be controlling.

Miscellaneous

In order to be eligible for any sort of refund or exchange, you must contact Customer Care via telephone during regular business hours to cancel your order and initiate a refund request. Customer Care can be reached at the telephone number provided to you once you are logged in to the Application Center Home Page on the Website. You may also email Customer Care at cs@uscitizenship.info and request that a representative from Customer Care contact you about a refund request at a telephone number that you provide in your email.

No refund of any kind will be made after ninety (90) days from the original payment date.

Unless specifically stated to the contrary herein, all refunds will be calculated based on the Purchase Price paid at the time of purchase. Refunds for credit and debit card transactions are issued within two (2) business days, however please be aware that it can take up to five (5) business days for the credit transaction to post to your credit card or bank account.

Company will not be liable for any refund amount due to technical problems on your computer, including but not limited to: printer malfunction, inability to install Adobe Acrobat Reader, and/or problems due to Internet connectivity.

Notwithstanding anything to the contrary herein, with respect to the Online Application Service only, if you are a resident of the state of California, Illinois, Maryland, Michigan, Minnesota, New York or Washington you shall have the right to rescind the transaction for any reason, and receive a full refund, within either seventy two (72) hours or three (3) business days of entering into the contract for such services, whichever is longer.


Disclaimer of Warranties


The Company's Website provides a service designed to allow you to complete and file various governmental forms and applications based on the specific information and direction which you provide. The Website uses the information provided on our wizard form to complete the information on the required governmental form(s). Company shall retain your completed and finalized forms for a period of three (3) years. The Company is not a law firm and neither Company nor any of its employees provide legal services or legal advice. Further, no representations or warranties, express or implied, are given regarding the legal or other consequences resulting from the use of our services or forms.

The information contained in this site is provided for general information only and should not serve as a substitute for legal advice from an attorney familiar with the facts and circumstances of your specific situation. Company's liability is limited only to amounts paid to Company. If you are not satisfied with our service please contact our customer service department at cs@uscitizenship.info.

WITHOUT LIMITING THE GENERALTIY OF THE FOREGOING, YOU AGREE THAT USE OF THE WEBSITE AND THE SERVICE IS ENTIRELY AT YOUR OWN RISK. COMPANY ASSUMES NO RESPONSIBILITY FOR ERRORS OR OMISSIONS IN THE WEBSITE'S MATERIALS. THE WEBSITE AND THE SERVICE ARE PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. COMPANY DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, TEXT, GRAPHICS, LINKS OR OTHER ITEMS CONTAINED WITHIN THE WEBSITE'S MATERIALS. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY, TIMELINESS, ACCURACY, AND PERFORMANCE OF THE WEBSITE AND THE SERVICE. TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ANY WARRANTIES FOR OTHER SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON THE WEBSITE, OR ACCESSED THROUGH ANY LINKS ON THE WEBSITE. TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ANY WARRANTIES FOR VIRUSES OR OTHER HARMFUL COMPONENTS IN CONNECTION WITH THE WEBSITE OR THE SERVICE. COMPANY MAKES NO COMMITMENT TO UPDATE THE INFORMATION CONTAINED IN THE WEBSITE.


Limitations of Liability


UNDER NO CIRCUMSTANCES SHALL COMPANY, OR ITS OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY ASPECT OF YOUR USE OF THE WEBSITE OR THE SERVICE, WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF THE WEBSITE OR THE SERVICE, FROM INABILITY TO USE THE WEBSITE OR THE SERVICE, OR THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE WEBSITE OR THE SERVICE. SUCH LIMITATION SHALL ALSO APPLY WITH RESPECT TO DAMAGES INCURRED BY REASON OF OTHER SERVICES OR PRODUCTS RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR THE SERVICE OR ANY LINKS ON THE WEBSITE, AS WELL AS BY REASON OF ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE WEBSITE OR THE SERVICE OR ANY LINKS ON THE WEBSITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Indemnity


You agree to indemnify and hold Company, its officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, attorneys, suppliers and employees, harmless from any claim or demand, including reasonable attorneys' fees and court costs, made by any third party due to or arising out of your use of the Service and/or the Website, your violation of the Terms, or your breach of any of the representations and warranties herein.


User Acknowledgements


Company is not a law firm, the employees of Company are not acting as your attorney, and Company is not a substitute for the advice of an attorney. Company cannot provide legal advice and can only provide self-help services at your specific direction. Company does not perform the legal services that an attorney performs and is prohibited from providing any kind of explanation, advice, recommendation or opinion to you about your legal rights, options, selection of forms or strategies.

By using the Website to assist your self-representation, you agree to the following:

I am representing myself in this legal matter;
No attorney-client privilege is created with Company;
I have been informed of the services that Company is performing, and the cost of these services;
and
No governmental entity or authority has evaluated or approved Company's knowledge or experience, or the quality of Company's services.

You acknowledge that you may obtain information regarding free or low-cost legal representation through a local bar association or legal aid foundation. Company is not permitted to engage in the practice of law including providing any kind of advice, explanation, opinion, or recommendation to a consumer about possible legal rights, remedies, defenses, options, selection of forms or strategies.

The Terms and the relationship between you and Company shall be governed by the laws of the State of Nevada without regard to any conflicts of laws principles. Further, you agree that all actions or proceedings arising in connection with your use of the Website and there Terms Agreement shall be tried and litigated exclusively in the State and Federal courts located in the County of Washoe, State of Nevada. The aforementioned choice of venue is intended to be mandatory and not permissive in nature, thereby precluding the possibility of litigation between you and the Company with respect to or arising out of this Agreement in any jurisdiction other than that specified in this paragraph. You hereby waive any right it may have to assert the doctrine of forum non conveniens or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this paragraph, and stipulate that the State and Federal courts located in the County of Washoe, State of Nevada shall have in personam jurisdiction and venue over you for the purpose of litigating any dispute, controversy, or proceeding arising out of or related to your use of the Website or these Terms. You hereby authorize and accept service of process sufficient for personal jurisdiction in any action against you as contemplated by this paragraph by registered or certified mail, return receipt requested, postage prepaid. Any final judgment rendered against a party in any action or proceeding shall be conclusive as to the subject of such final judgment and may be enforced in other jurisdictions in any manner provided by law.

In addition, in the event of a breach of these Terms by you, the Company will, in addition to all other remedies available to it, be entitled to equitable relief by way of a temporary restraining order, or preliminary or permanent injunction and any other legal or equitable remedies. This provision will not be construed as a waiver of the rights which the Company may have for damages under these Terms or otherwise, and all of the Company's rights and remedies will be unrestricted.

In order to contact Company regarding a complaint about the Service, please email Company at cs@uscitizenship.info.


Technical Support Issues


If you encounter a technical problem when attempting to print or otherwise access your completed application, or some other problem you may encounter in attempting to utilize our Service, Company's customer service representatives may be able to assist you with your problem.

If you contact Company's customer service representatives and request that your completed application be sent to you, you acknowledge and agree that you are specifically authorizing them to log in to your account to generate your application and then view your application data to ensure that it was generated properly. You further acknowledge and agree that Company is not liable in the event that your application data is somehow misappropriated.

If you contact Company's customer service representatives and request that a customer service representative remotely control your computer in order to try to resolve your technical problem, you acknowledge and accept that Company is not liable for any technical problems that may persist or arise with your computer after doing so.


General information


The Terms constitute the entire agreement between you and Company and govern your use of the Website and the Service, superseding any prior agreements between you and Company. The failure of Company to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. The Terms do not limit any rights that Company may have under trade secret, copyright, patent or other laws. The employees of Company are not authorized to make modifications to the Terms, or to make any additional representations, commitments, or warranties binding on Company, except in a writing signed by an authorized officer of Company. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Website, the Service or the Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. You also agree that the Terms shall not be construed against the drafting party, i.e., Company.


Last Updated: October 1, 2013